1.) How Do I Order?
You can order by visiting our store in Davenport, IA, online through our website
at LifeStylesFurniture.com using our secure server or call us toll-free 888-717-9940
and ask for Sales.
2.) How are the products shipped and how long to receive them?
Prices include free shipping within the 48 states unless otherwise specified.
Look for the "Free Shipping" icon on products or call us for more information.
Our store uses a combination of Fed-ex, UPS, regular shipping companies and white
glove carriers depending on product to get your furniture to you. Product details
will specify which of the carriers will be used. We cannot guarantee when an order
will arrive. Consider any shipping or transit time offered to you by LifeStyles
Furniture as an estimate. We encourage you to order in a timely fashion to avoid
possible delays caused by shipping or product availability.
We keep your personal information private and secure. When you make a purchase
from our site, you provide your name, email address, credit card information,
address, phone number, and a password. We use this information to process your
orders, to keep you updated on your orders and to personalize your shopping experience.
We do not keep customer credit card information on file after your initial purchase.
This is for your security as well as ours. If you need to add items to your order
or wish to place a new order we will need you to submit that information to us
again or call us over the phone.
Our secure servers protect your information using advanced encryption techniques
and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions,
specials and new additions to the Sample Store site. You may unsubscribe from
our newsletters by following the unsubscribe instructions in any email you receive
When entering any of our contests or prize drawings, you provide your name, email
address and mailing address. If you win, we will send the prize to the address
entered and notify you by email. When you enter a contest or drawing you are also
included in our newsletter list to receive notice of promotions, specials and
new additions to the LifeStyles Furniture site. You may unsubscribe from this
news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize
your experience and so that you may retrieve your shopping cart at any time.
4.) What are your warranties and how do you service me?
All of our products have a "no hassle" guarantee. That means any product purchased
from LifeStyles has the full support of each manufacturer and their associated
product warranties. We are an authorized dealer for each of our manufacturers'
products and in most cases have had long term relationships with them. Our suppliers
value our business and work with us on your behalf to satisfy any warranty claims.
Like other retail stores we contract out with local shops should an issue ever
come up. If you are out of state or have moved out of state it's no different
as we would still contract with someone in your area.
5.) Can you ship Internationally?
Sorry, we only ship within the continental lower 48 United States.
6.) Can you send swatches of the leather or fabrics?
Yes, many of the different colors of fabrics and leathers are available in small
swatch form and we are working on more. Some are small enough we can simply mail
them however some may require a fee per swatch and it is of course refundable
as a credit towards any new order.
7.) What if I have freight damage?
Follow these simple Furniture Delivery Instructions to ensure a smooth and satisfactory
1. Inspect Your Freight - Our shipping cartons and packaging are designed
for the rigors of cross country shipping. That means the chance of damage is minimal
and product damage is rare. However, please inspect your product upon delivery
by examining your boxes for signs of accidental mishandling in shipping (rips
or tears in the boxes or corners that appear dented in or creases or dents in
the box where something may have been stacked on top of your box). If you discover
any of these issues with your shipment, immediately open up the box and inspect
2. Request the Driver Please Wait - Ask the driver to please wait just
a few minutes while you inspect the boxes of furniture and make sure everything
is satisfactory BEFORE you sign any paperwork. Any dents, rips or signs of mishandling
require that boxes be opened up and inspected to make sure all is well which in
most cases they are. If the driver refuses to wait, write on the drivers receipt
before he leaves, "Boxes are damaged, Driver refused to wait for inspection of
contents. Extent of damage to be determined when packages are opened by consignee
after delivery.". [Consignee is the customer receiving the furniture.]
3. Should You See Damage - If you see any damage on your furniture you
"must" note on the freight bill the driver has you sign "BOX DAMAGED" including
a full description of what the box is and note anything that is an issue to you
concerning your furniture, if the damage is structural refuse that item and note
on the drivers receipt "REFUSED BOX DUE TO DAMAGE" noting/describing which box
it was (such as headboard box, rails box, chair box, ect.). Then please contact
us so that we can help with getting a replacement for you should one be needed.
In the unfortunate situation where product may have been damaged in transit, doing
these things will allow us to assist you.
4. Customers Are Responsible For Inspecting Their Product - Customers are
responsible for properly describing any and all damages and noting it on the Delivery
Receipt. In the event the Delivery Receipt is not properly filled out and customers
see damage to the boxes that are not noted on the Delivery Receipt, customers
will be responsible for additional item re-shipment charges as well as product
replacement fees. By signing the delivery receipt free and clear and not noting
any damage, any damage reported later is the customer's responsibility and not
that of LifeStyles Furniture. Any and all damage claims must be reported to LifeStylesFurniture.com
within 24 hours of delivery. LifeStyles Furniture is not responsible for any damage
not reported to LifeStyles Furniture within 24 hours of delivery. No Exception.
By inspecting your deliveries and properly documenting any damages, you are providing
LifeStyles Furniture with the ability to guarantee your satisfaction. Please keep
this in mind when accepting your shipment and be sure to look over every box and
open up any box that shows signs of mishandling for immediate inspection.
Furniture shipments are normally delivered just fine and this information is provided
to ensure that your experience with LifeStyles Furniture is a positive one.
8.) Credit Cards
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
There is no surcharge for using your credit card to make purchases. Please be
sure to provide your exact billing address and telephone number (i.e. the address
and phone number your credit card bank has on file for you). Incorrect information
will cause a delay in processing your order.
9.) What is your return policy?
You may return product for a refund (less actual shipping charges) within 30 days.
Original packing cartons are required as is a return authorization number. You
must call for this number. No returns will be accepted without an authorization
number. All items are subject to a 15% restocking fee. Orders that are canceled
after shipment are subject to all freight charges and a 15% restocking fee.
Some of our products require special order from suppliers in colors and finishes
our customers choose themselves. Due to the very specific and special order nature
of these products we are unable to accept returns or cancellations for these brands
of furniture once the order has been placed and the leather or fabric is cut.
It is important to double check your sizing and the colors needed before ordering
these brands of furniture.
As a courtesy to our customers we encourage ordering samples of leather or fabric
colors which are often available through LifeStyles Furniture from our suppliers
if you are unsure of colors before ordering. We highly recommend ordering samples
first if color is important to your order. This will make it less likely that
you will be disappointed with your purchase due to a color issue.
A0.) Out-of-Stock Products
We will ship your product as it becomes available. There may be times when the
product you have ordered is out-of-stock which will delay fulfilling your order.
We will keep you informed of any products that you have ordered that are out-of-stock
and unavailable for immediate shipment.
A1.) Do I pay sales tax to you on my purchase?
LifeStyles Furniture operates in the state if Iowa and Illinois. Our store collects
sales tax on purchases made through our store for these states. Our store automatically
charges and withholds the applicable sales tax for orders to be delivered to addresses
within Iowa or Illinois. Your order will reflect this tax in the checkout. LifeStyles
Furniture does not collect sales tax on out of state orders. For orders shipped
to other states, you are solely responsible for all sales taxes or other taxes
according to your state laws regarding purchases made out of state.
A2.) Multiple Product Orders
For a multiple product order, we will make
every attempt to ship all products contained in the order at or around the same
time if the lead times are the same. Products that are unavailable at the time
of shipping or are made with different lead times will be shipped as they become
available, unless you inform us otherwise.
A3.) Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the
text, site design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of LifeStyles Furniture.,
Copyright © 1998-2013, ALL RIGHTS RESERVED. You may use the content of this site
only for the purpose of shopping on this site or placing an order on this site
and for no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in any form
or by any means without our prior written permission. All rights not expressly
granted herein are reserved. Any unauthorized use of the materials appearing on
this site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
A4.) Typographical Errors
In the event a product is listed at an incorrect price due to typographical error
or error in pricing information received from our suppliers, Our Store shall have
the right to refuse or cancel any orders placed for product listed at the incorrect
price. Our Store shall have the right to refuse or cancel any such orders whether
or not the order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is canceled, Our
Store shall immediately issue a credit to your credit card account in the amount
of the incorrect price.
4711 N. Brady Street - Davenport, IA 52806
Toll Free (888) 717-9940 or Quad Cities (563) 345-6250