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Call Toll Free: 888-717-9940
Store Hours: Mon-Fri:9am-6pm | Sat:9am-5pm | Sun:12-4pm (CST)|
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Call Toll Free: 888-717-9940 |
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Store Hours: Mon-Fri:9am-6pm | Sat:9am-5pm | Sun:12-4pm (CST)
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Answers to Frequently Asked Questions | |
If your question isn't answered here, please contact us at more-info@lifestylesfurniture.com. | |
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Q: How do I order? | |
A: You can order on line using our secure server or call 309-764-1068. We don't use voice mail (on general principle) so please ask for an "Internet sales consultant" | |
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Q: How are the products shipped and how long to receive them? | |
A: All prices include shipment in the 48 states. We use a combination of Fed-ex, UPS and regular shipping companies, depending on the size of the products. Shipping includes delivery to your residence but not carrying the products into your home. If you wish inside delivery expect to pay between $50-150 additional. Please call for exact quotes. Most futon products are in stock and take about a week to arrive. Leather furniture and Amisco furniture are mostly custom order and take 4-6 weeks. Sometimes more, sometimes less. Wood Platform beds will ship in about 2 weeks. | |
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Q: What if I have freight damage? | |
A: When your products arrive by a trucking company, you must inspect the contents at the time of delivery. You must note on the bill of lading that you'll sign, that the product arrived damaged. Failure to follow these steps could negate your freight claim. Of course we will help with these claims to the best of our ability. Our shipping cartons are specially designed for the rigors of cross country shipping. That means the chance of damage is minimal. If you do have a problem, we will diligently work until the problem is solved. | |
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Q: What are your warranties and how do you service me? | |
A: All of our products have a "no hassle" guarantee. That means any product purchased from LifeStyles has the full support of each manufacture. We are an authorized dealer for each of our products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims. | |
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Q: Can you ship Internationally? | |
A: Sorry, we only ship within the United States. | |
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Q: Can you send swatches of the materials? | |
A: Yes, some fabrics and colors are available and we are working on more. There is a $5 fee per swatch and it is refundable with any order. | |
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Q: What is your privacy policy? | |
A: Your communications are secure. We share only that information necessary to fulfill your order. Your personal information and communications will not be sold or knowingly used by any other entity. | |
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Q: Will my credit card be billed as soon as I submit my order? | |
A: No, your card will not be billed until we confirm pricing and availability. | |
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Q: What is your return policy? | |
A: You may return product for a refund (less actual shipping charges) within 30 days. Original packing cartons are required as is a return authorization number. You must call for this number. No returns will be accepted without an authorization number. All items are subject to a 15% restocking fee. Orders that are canceled after shipment are subject to all freight charges and a 15% restocking fee.
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Q: Can I check the status of my order? | |
A: When you place an order, you will receive a link in your e-mail invoice that will automatically take you to the status of your order. To use the link, either click on it or copy and paste it into the address area of your browser. If your order ships via UPS, FedEx or Roadway, you will be able to track it to your door. Another way to track your order is to click the "Order Status" link at the top of the screen and follow the instructions there. All you will need is the email address you used for placing your order. Alternately, Click Here to go to the order status. | |
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Q: What are your store hours? | |
A: Our store hours are as follows:
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