1.) How Do I Place an Order?
You can order by visiting our store in Davenport, IA, online through our website
at LifeStylesFurniture.com using our secure server or call us toll-free 888-717-9940
and ask for Sales.
2.) What Forms of Payment Do You Accept?
We accept the following major credit cards both in-store and online: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. For online purchases please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information might cause a delay in processing your order. Of course cash or check is also accepted at the Davenport store location.
In addition we are pleased to offer financing in-store through Wells Fargo, one of the oldest and most respected financial institutions in the United States. We offer a variety of financing options for your furniture purchase with various specials and terms throughout the year upon approved credit. Visit us in-store to fill out an application or for more information.
3.) Do I pay sales tax to you on my purchase?
LifeStyles Furniture operates in the state of Iowa and Illinois. Our store collects sales tax on purchases made through our store for these states. We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Iowa or Illinois. Your order will reflect this tax in the checkout. LifeStyles Furniture does not collect sales tax on out of state orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes according to your state laws regarding purchases made out of state.
4.) How are furniture products delivered or shipped?
Quad Cities area and extended range deliveries we use our own on-site delivery professionals who are employed by our store and know the quality and care that is required in handling high-end furniture products. These skilled individuals work with our many brands of furniture both in-store assembling and moving new showroom items as well as delivering special order items to our customers on a daily basis. They will carefully and confidently handle your furniture into your home and place it where you need it. Store deliveries can be made to area homes Monday through Saturday with flexible time ranges. Our delivery department will call you to make a scheduled delivery arrangement when your furniture is ready.
Out of state deliveries our store uses a combination of Fed-ex, UPS, regular shipping companies and white
glove carriers depending on the specific product to get your furniture to you. Product shipping details
will generally specify which of the carriers will be used. Once shipped we provide a tracking number and if applicable a phone number to call to schedule delivery. Unexpected delays can happen due to weather or other conditions which prevent us from guaranteeing when an order will arrive with our carriers. Please consider any shipping or transit time offered to you by LifeStyles Furniture as an estimate. If you live in a remote or hard to reach location or are unreachable by normal truckline please contact us prior to ordering as additional costs may apply. We encourage placing orders well ahead to avoid possible delays caused by shipping or product availability.
5.) What are your warranties and what happens if I need service?
All of our products have a "no hassle" guarantee. That means any product purchased from LifeStyles has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Our retail store will contract out with local repair shops should an issue ever come up. If you are out of state or have moved out of state it's no different as we would still contract with someone in your area.
It is very important to us that we keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your order(s), to keep you updated on your order(s) and to better personalize your shopping experience.
We "do not" keep customer credit card information on file after your initial purchase. This is for your security as well as ours. If you need to add items to your order or wish to place a new order we will need you to submit that information to us again or contact us over the phone. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about new offers and sales, we may notify you of current promotions, specials and new additions to the LifeStyles website or store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
7.) What is your return policy?
You may return product for a refund (less actual shipping charges) within 30 days. Original packing cartons are required as is a return authorization number. You must call for this number as our warehouse will not accept returns without an authorization number. All items are subject to a 15% restocking fee. Orders that are cancelled after shipment are subject to all freight charges and a 15% restocking fee.
Some products require special order from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special order nature of these products we are unable to accept returns or cancellations for these brands of furniture once the order has been placed and the leather or fabric is cut. It is very important to double check the sizing you need and the colors needed before ordering these brands of furniture.
As a courtesy to our customers we encourage ordering samples of leather or fabric colors which are often available through LifeStyles Furniture from our suppliers if you are unsure of colors before ordering. We highly recommend ordering samples first if color is important to your order. This will make it less likely that you will be disappointed with your furniture purchase due to a color issue.
A1.) Can you ship Internationally?
Sorry, we are limited to the continental lower 48 United States. For our Alaska and Hawaii customers please contact us regarding shipping options.
A2.) Can you send swatches of the leather or fabrics?
Yes, many of the different colors of fabrics and leathers are available in small swatch form by various manufacturers and we are working on more. Some are small enough we can simply mail them at no cost however some may require a fee per swatch and it is of course refundable as a credit towards any new order.
A3.) What if the product I ordered is out-of-stock or backordered?
We will ship any product as it becomes available. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment and once restocked will ship them out as soon as is possible.
A4.) I've ordered many different brands how will they ship?
For a multiple brands product order, we will make every attempt to ship all products contained in the order at or around the same time if the lead times are the same. Products that are unavailable at the time of shipping or are made with different lead times will be shipped as they become available, unless you instruct us otherwise. Please contact us if you need us to make special arrangements.
B1.) What happens if in the unlikely event I have freight damage?
Fortunately we don't come across this very often. However we recommend following these simple furniture delivery instructions to ensure a smooth and satisfactory delivery.
First - Inspect Your Freight - Our shipping cartons and packaging are designed for the rigors of cross country shipping. That means the chance of damage is minimal and product damage is rare. However, please inspect your product upon delivery by examining your boxes for signs of accidental mishandling in shipping (rips or tears in the boxes or corners that appear dented in or creases or dents in the box where something may have been stacked on top of your box). If you discover any of these issues with your shipment, immediately open up the box and inspect your product.
Second - Request the Driver Please Wait - Ask the driver to please wait just
a few minutes while you inspect the boxes of furniture and make sure everything is satisfactory BEFORE you sign any paperwork. Any dents, rips or signs of mishandling require that boxes be opened up and inspected to make sure all is well which in most cases they are and is why packaging is used in the first place. Most drivers are kind and courteous and will give you a few minutes to check over your furniture boxes.
If a driver ever refuses to wait that in itself is a bit odd and I'm sure very rare but we've been instructed by our shipping companies to then write on the drivers receipt before he leaves, "Boxes are damaged, Driver refused to wait for inspection of contents. Extent of damage to be determined when packages are opened by consignee after delivery.". [Consignee is the customer receiving the furniture.] Everyone has a boss and by noting that you protect yourself in the event of any potential issue.
Third - Should You See Damage - If you see any damage on your furniture you
"must" note on the freight bill the driver has you sign "BOX DAMAGED" including a full description of what the box is and note anything that is an issue to you concerning your furniture, if the damage is structural refuse that item and note on the drivers receipt "REFUSED BOX DUE TO DAMAGE" noting/describing which box it was (such as headboard box, rails box, chair box, ect.). Then please contact us so that we can help in filing a claim on your behalf and getting a replacement for you. In the unfortunate situation where a product may have been damaged in transit, doing these things will allow us to better assist you.
Fourth - Please Remember Customers Are Responsible For Inspecting Their Product - Our customers are responsible for properly describing any and all damages and noting it on the delivery receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customer's responsibility and not that of LifeStyles Furniture. Any and all damage claims must be reported to LifeStylesFurniture.com within 24 hours of delivery. LifeStyles Furniture is not responsible for any damage not reported to the store within 24 hours of delivery. No Exception. By inspecting your deliveries and properly documenting any damages, you are providing LifeStyles Furniture with the ability to guarantee your satisfaction. Please keep this in mind when accepting your shipment and be sure to look over every box and open up any box that shows signs of mishandling for immediate inspection.
Furniture shipments are normally delivered just fine and this information is provided to ensure that your experience with LifeStyles Furniture is a positive one.
B2.) Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the
text, site design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of LifeStyles Furniture.,
Copyright © 1998-2016, ALL RIGHTS RESERVED. You may use the content of this site
only for the purpose of shopping on this site or placing an order on this site
and for no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in any form
or by any means without our prior written permission. All rights not expressly
granted herein are reserved. Any unauthorized use of the materials appearing on
this site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
B3.) Typographical Errors
In the event a product is listed at an incorrect price due to typographical error
or error in pricing information received from our suppliers, Our Store shall have
the right to refuse or cancel any orders placed for product listed at the incorrect
price. Our Store shall have the right to refuse or cancel any such orders whether
or not the order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is cancelled, Our
Store shall immediately issue a credit to your credit card account in the amount
of the incorrect price.
4711 N. Brady Street - Davenport, IA 52806
Quad Cities (563) 345-6250 or Toll Free (888) 717-9940